Imperial Productions®                         

 Sales Policy      Dec- 2021


 Pricing & Policies


 Imperial Productions & Distribution Inc. hereinafter "Imperial".

 Imperial does not manufacture goods only distributes goods.  

 Written quotes are procured - the "Client" is denoted on the quote.



 Client data is never traded, rented or sold.

 Imperial communicates with client or client's authorized representatives only.


















 Product Advise & Data: Any advise recommended by Imperial is without prejudice and is

 believed to be reliable. Imperial does not make any warranty expressed

 or implied for the fitness of particular products or their suitability in

 application or the results obtained; this must come from your contractor,

 structural engineer, registered designer or architect. The client or their

 tradesperson must test and verify product use and suitability for themselves.

 Imperial does not sell finished goods - only architectural components.

 Integration hardware and installation is supplied by others.


 Photos and material photos on Imperials' websites or publications are close

 representations only and may vary in appearance and color from the actual

 goods. Sizes are approximate only and may change without prior notice,

 due to manufacturing variance tolerances.







 Availability: Products change from time to time and can be discontinued

 or altered due to factors beyond our control or marketing decisions.

 Reference Material: Refer to for expanded product

 specifications, email or call for more information.




 The exclusive intellectual property rights belong and remain with

 Imperial Productions and Distribution Inc



 Fire Rating & Building Code:

 All products have various fire ratings and code compliance.

 Check with your local building codes for suitability of any product

 and your own structural engineer for application.


 Load Bearing capacity is approximate as specified by the manufacturer.

 Check with your own structural engineer.



 Quotes are valid for 5 days.

 Quotes become orders once payment is authorized and confirmed

 which denotes acceptance by Imperial.


 Imperial does not accept verbal orders.

 Payment confirmations are emailed or faxed.

 Imperial is not liable for time delays caused by the quoting process.

 Delivery times take effect from the date of confirmed payment, not the quote date.


 Ownership is transferred to the clients once full payment of the quote is received

 and confirmed by Imperial.




 Prices: Prices do not include Taxes or Duty.

 Client is responsible for all tax submissions unless quoted where

 Imperial is obligated by law to charge taxes in a given jurisdiction.


 Any retroactive taxes or duties are the client's responsibility. Any additional charge

 imposed by credit card holders issuing bank are not Imperial's responsibility


 Brokerage may apply to exported or imported items for Border

 Customs clearance.


 If at any time (even retroactive) duty is imposed, it is the responsibility

 of the client (importer).


 Interest is set at 2% per month, 26% per annum for overdue accounts.




 Orders: All sales are final.

 All sales occur in Toronto Ontario Canada and are subject to Ontario

 Canada laws. It is agreed that all dispute resolutions occur in Toronto

 Ontario Canada only. Any disputes resolution will not exceed product value.


 Your purchase order does not constitute acceptance of an order by Imperial.  

 Any conflicting conditions in your written purchase order are superceded and nullified

 by the quote / contract agreement



 Custom Orders cannot be changed, returned, cancelled or exchanged.  Expect longer

 delivery times for custom orders.


 Drawings:  Any drawings are theoretical representations only. Actual products may have

 minor variances from the drawings due to manufacturing tolerances. 

 For custom quotes drawings will be provided once full payment is received prior

 to production as a courtesy to confirm product details.  Timeline for "shop drawing"

 signoff is 10 business days otherwise manufacturing will proceed. 


 Materials:  Any product made from natural materials may vary in texture, color, and

 naturally occurring features.  They may be minor variances between each piece.

 There is no guarantee that subsequent orders will be exact to the products produced

 in the current order.


 For custom finishes, there may be variances between photos and sample.


 Order changes cannot occur once a quote is signed and turned into a Contract.


 Manufacturing begins once the order is accepted by Imperial.  Any product that is ordered

 from manufacturing for a client is considered a custom order.  No refunds, all sales final,

 no returns or substitutions.




 We accept Electronic Transfers, Visa, Mastercard, Checks, Money Orders

 We do not take cash or Bitcoins

 Payment forms are sent with every quotation for you to sign for you

 or on behalf of your company.  No payment will be processed if it is on

 behalf of your client - we require their signature.





 Delivery Times:

 Quotes provides an approximate estimate of delivery time.

 This estimate is not guaranteed. Delays can occur due to freight

 companies schedules, weather, border customs, changing manufacturing schedules, 

 all out of Imperial's control.


 Receipt of templates or plugs and shop drawing sign offs can effect delivery times.

 For a guaranteed delivery time a separate delivery agreement can be

 prepared by our legal department, bonding charges apply.


 Do not book your install trades until you have your product in hand and

 have inspected the goods for freight damage.




 Inventory Levels:

 Commonly sold products are stocked, however inventory levels

 change frequently.



























 Freight: Prices are FOB manufacturer’s factory or FOB Canadian Warehouse

 or FOB USA warehouse.


 Freight is prepaid on client's behalf and non-refundable.

 Freight may include freight-in to the warehouse and Freight out to the client.

 All shipments require a signature on receipt of goods. Tracking details will be provided

 once the order has left the doc.


 Freight Claims for Goods Damaged or Lost in Transit:

 All sales are EXW warehouse.

 All items are inspected & photographed prior to shipping.

 When the carrier accepts product, all risk reverts to the purchaser.

 Imperial is not responsible for any damage that incurs in transit, concealed or

 otherwise or delays caused by the carrier.


 All goods should be unpacked and inspected immediately upon receipt.

 Any and all damages should be noted on the Bill of Lading when product

 is delivered. If the client gives the transportation company a clear receipt

 for goods received that have been damaged or lost in transit, the client does

 so at their own risk and expense.


 All claims are with the freight carrier not Imperial.

 For most freight carriers, claims must be made within 8 working days.

 If an order is refused, all transit & storage fees are the responsibility of the client.

 All charges from the carrier will be billed accordingly.








































 Warranty & Guarantees are with the product’s respective manufacturer not Imperial.

 Product specifications are those of manufacturing.

 Imperial does not manufacture product. All manufacturer warranties

 are limited and in effect for the original purchaser only from the time of payment

 and are non-transferable.


 Imperial warrants that goods at the time of delivery will correspond to the description

 given by Imperial in Imperial's Warranty Policy stated in it's websites, which may change

 from time to time without notice.  All other warranties, conditions or terms relating

 to the condition of the goods, their quality or the merchantability of the goods, or the

 fitness of the goods for a particular use or purpose, whether such use or purpose is

 made known to Imperial or not, whether implied by statute or common law or otherwise

 are excluded.  All products manufactured by others but furnished by Imperial are subject

 to the original manufacturer's warranty and Imperial shall not be liable under any circumstances

 for defects in such product. Because goods furnished hereunder are to Client's specifications,

 and are used or combined by Client with other equipment or components not furnished by

 Imperial, Client agrees to indemnify Imperial for all claims resulting from the use or

 incorporation of said goods in the Client's product. 


 It is expressly agreed that this warranty is in lieu of any and all other warranties and liabilities,

 expressed or implied, including but not limited to any warranty of merchantability of fitness

 for any purpose and any liability for consequential damages arising out of the use of the

 product sold here under.  The foregoing states Imperial's entire and exclusive liability and

 Client's exclusive and sole remedy, Imperial will in no event be liable for any consequential,

 special or contingent damage or expense arising directly or indirectly from any defect in

 it's goods or from the use thereof, nor is any other person authorized to assume for Imperial

 any such liability. 


 Warranty Claims: In order to claim warranty, we recommend taking digital photos of the

 item in question and emailing them to us with a short note of explanation.


 Upon receipt, Imperial will forward your claim to the respective manufacturer.


 Before issuing an Return Authorization number for warranty, we must

 get approval from the manufacturer that they will honor the claim.

 Some manufacturers reserve the right to repair the product on site

 or at their facility.


 All shipping for warranty claims are the responsibility of the client

 not Imperial.   Any clearance items are sold "as is" and there is no warranty.





 Open boxes within 8 days of delivery. 

 Inspect for damages and report any discrepancies.

 No adjustments will made for discrepancies not reported within

 8 days of receipt.


 All product data, photographs, PDF Brochures, is the exclusive

 intellectual property of  Imperial Productions & Distribution Inc.

 Apr 1, 2003  all rights reserved


   E&OE All policies are subject to change without notice.  JUL-20


  How to Order Products  1-800-399-7585   



  * All Prices & specifications in this website subject to change without notice

  * Prices are net, Freight, Taxes & Duties charged where applicable otherwise client is responsible for remittance

  * Measurements are approximate only, Final Product may vary from this website

   COPYRIGHT  MRDCI Martin Richards Design and Contracting Inc, Martin Richards DesignTM 

     and Imperial Productions®                                                        Feb 2018  all rights reserved

   Last Update  DEC-20